Return/Refund Policy

We are devoted to satisfying every customer of Buydroidbox.ca; however we do understand that you may need to return goods to us occasionally. Please take the time and read our return policy thoroughly.

CHANGE OF MIND

  • If a customer is not satisfied with a purchase on our site, we are happy to offer a full refund on the price of the product returned within a 30 day cooling off period.
  • Should a customer have reason to return an item, please email us at info@buydroidbox.ca with reason for the return.
  • The customer is responsible for the shipping costs involved in returning the order to us
  • Refunds will only be paid on the same card/account used to place the order and are for the value of the goods

FAULTY GOODS

  • If you should find that your goods are faulty on arrival or go faulty during the 1 year warranty period, you are entitled to a replacement
  • Should a customer have reason to return a faulty item, please email us with the details of the fault. Chances are we can fix it remotely. If not, we will provide return address to return the product.
  • On receiving the faulty item(s), Buydroidbox.ca will then send out the replacement – normally within 3 working days
  • Customers should inspect the goods on receipt to make sure all items are present and were not damaged during transit
  • Customers must inform us within 3 days of receiving a parcel if there is an item missing

OTHER CONDITIONS

  • All returns should be sent to the return address provided by Buydroidbox.ca.
  • We do not encourage ‘Shop and Try it’ – customers should consult our video guides, technical pages and technical email support before purchasing if unsure